In order to enhance your experience with our cleaning services, please read the following information:
The cleaning will be performed inside the House/Apartment. Areas such as Porch, Balconies, Decks, Patios, Garage, etc will be out of the scope of work. Those services are available as options for the client with an extra cost.
Exin Contracting will not be liable for any pre-existing conditions, i.e. loose carpet, split seams, carpet stains, scratch on floors, bleach marks, paint, hidden stains, cracked grout, broken tiles, broken windows, glass or screen or anything beyond our control.
We clean only the dust/dirt on surfaces. In some occasions when contractors install floors or Paint they don’t take the necessary measures to protect the floors while working, after we remove the dust from the floors those deficiencies (stains, discoloration, paint, dark spots, etc) become visible. It is not our responsibility to remove those deficiencies in the standard cleaning. Those services are available as options for the client with an extra cost.
It is our pledge to render careful, thorough, professional service, using the reasonable care to obtain satisfactory results.
We require to be informed of items or surfaces needing special care.
All surfaces (i.e. marble, granite, hardwood floors, etc.) are assumed sealed and ready to clean without causing harm.
Stain Removal, Deep Cleaning: If Stain removal services are contracted, In most cases 100% spot removal is achieved. However, because of the nature of certain stains it is impossible to guarantee total color/texture restoration. Factors of installation and/or deterioration that are disguised cannot be predicted in the hand of even the most careful workman.
Stains on walls, doors, Blinds are not included in the cleaning services. Those services are available as options for the client with an extra cost.
Customer agrees to take full responsibility for objects moved by Exin Contracting cleaning staff.
The Customer understands to use caution when walking on damp floors and will not hold Exin Contracting liable for any accidents that may occur.
Appliances light cleaning is included in the basic price, and only the exterior of the appliance. Deep cleaning of any appliance is available as options for the client with an extra cost.
The cleaning services only include a Dust-off for the Blinds, no stains will come off, unless a deep cleaning is performed. If the client wants to perform a deep cleaning the service is available as an options with an extra cost.
Blinds, Shutters and screens are items deteriorated by the sun effect, even though they look normal by sight, when they are dusted could be broken very easy even taking all the precautions. Exin Contracting Staff is not responsible for damages to those items.
Exin Contracting does NOT guarantee the removal of stains such as, rust, mildew or others caused by hard water build-up or lack of maintenance.
Pet Hair: We do not guarantee the removal of pet hair 100% because due to it’s nature some particles stay floating in the air and a few hours later land to the surfaces.
If the client agrees to remove Windows or Doors Screens to be clean, Exin Contracting is not responsible for any damage. The screens will be dust off only.
Windows: Only the windows sills will be clean (Unless client previously decided to do a Windows Cleaning Service for an extra cost).
Windows Cleaning Services: We only clean the interior of the window, Exin Contracting Staff will not dismount any window glass to clean on both sides of the pane.
For safety reasons, no other jobs by contractors or other people should be done while we are cleaning. We need the area free of obstruction to be able to perform our job in the best quality posible.
All areas are expected to be free of clutter.
We leave the garbage in the client premises in bags in a specified area. We don't take garbage with us.
Specific to periodic cleanings :
Baseboards and Wainscotings are only included in the first cleaning, afterwards the cleaning of those items are done from time to time according to our expertise.
Windows: Only the windows sills will be clean (Unless client previously decided to do a Windows Cleaning Service for an extra cost).
No Big Objects or Boxes Will be move to clean, we will clean around the objects.
All areas are expected to be free of clutter.
Client must provide plastics bags for the trash bins.
We leave the garbage in the client premises in bags in a specified area. We don't take garbage with us.
Specific to Post-Renovation cleaning, Move In/Out Cleaning
We clean only the dust. In some occasions when contractors install floors they don’t take the necessary measures to protect them while working, after we remove the dust from the floors those deficiencies (stains, discoloration, paint, dark spots, etc) become visible. It is not our responsibility to remove those deficiencies. Those services are available as options for the client with an extra cost.
Appliances light cleaning is included in the basic price, and only the exterior of the appliance. Deep cleaning of any appliance is a service available as options for the client with an extra cost.
Windows: Only the windows sills will be clean (Unless client previously decided to do a Windows Cleaning Service).
No Big Objects or Boxes Will be move to clean, we will clean around the objects.
All areas are expected to be free of clutter.
No construction materials or tools on site.
No workers on site
For safety reasons, no other jobs should be done while we are cleaning.
We leave the garbage in the client premises in bags in a specified area. We don't take garbage with us.